Terms and conditionsSummary of Terms and Conditions The online shop at http://plasticguys.cz is operated by the trading company Plastic guys s.r.o., with a registered office at Durďákova 338/31, 61300 Brno, ID No. 09026541, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 116750, non-VAT payer. You can contact us by e-mail or phone. Once you send your order through the online shop, it will be the conclusion of the contract. The contract will be concluded even if you place your order for the offered goods by e-mail to our e-mail address. Acceptance of your order and conclusion of the contract will be confirmed by e-mail. Payment must be completed within 5 days of contract conclusion or later depending on the selected payment method. As a consumer, you can withdraw from the contract at any time up to 14 days from the date of taking over the goods. To see which contracts you cannot withdraw from, please read the full text of the Terms and Conditions. We can withdraw from the contract at any time up to the moment you take over the goods from us. After withdrawal, you will return the goods to us including any gifts and bonuses, if we have given you any, at your own expense, within 14 days of withdrawal. We will refund your money within 14 days of receiving your withdrawal, but not before you return the goods to us or provide proof that the goods have been sent to us. If you order tangible goods from our online shop, this will conclude the purchase contract. You become the owner of the goods as a businessperson at the time a contract is concluded and as a consumer when you take over the goods, but not before you have paid the total price in full. If damaged goods are delivered to you as a consumer, please inform us immediately. If you discover the damage when you take over the goods, you must inform the shipper about it too. If damaged goods are delivered to you as a businessperson, you must solve the damage with the shipper. If you are a consumer, you have the right to complain about defects in the goods within 2 years of receiving them. As a businessperson, you can claim for defects that were present in the goods at the time when the risk of damage passed to you within 6 months or, in the case of hidden defects, within 2 years of receiving the goods. How exactly to claim the goods and what you can ask for in case of a claim can be found further in the terms and conditions. General Provisions 1.1. Scope of the Terms and Conditions. These terms and conditions regulate the conclusion of contracts between us as a trader and you as a customer via the online shop and our and your rights and obligations under the contracts. The terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into effect on 1 February 2023. 1.2. Terms used. In our terms and conditions, we use the following abbreviations: 1.2.1. we, which means the trader, i.e. the trading company Plastic guys s.r.o., with registered office at Durďákova 338/31, 61300 Brno, ID No. 09026541, registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 116750, non-payer VAT. 1.2.2. you, which means the customer, i.e. the other contracting party different from us, which may be one of the following entities: 126.96.36.199. the Consumer, who is a person not acting in the pursuit of his business or profession, 188.8.131.52. a businessperson, is a person or legal entity acting in the pursuit of its business or in the independent pursuit of its profession. 1.2.3. online shop, i.e. our web interface located at http://plasticguys.cz, where you can view our offer and order goods from our assortment. 1.2.4. E-mail, i.e. electronic mail, by which we can be contacted at the email address available on the website of our online shop. 1.2.5. a Telephone number, that can be used to contact us at the telephone number available on the web address of our online shop. 1.2.6. Contracts, which means purchase contracts. 1.3. Relationship of the terms and conditions to the contract. Terms and Conditions are an integral part of all contracts. Derogating provisions in the contract take precedence over the wording of the terms and conditions. 1.4. Relationship of the contract and terms and conditions to legislation. The rights and obligations not regulated by the terms and conditions or the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be derogated from by agreement, the legal regulation shall prevail. 1.5. Separability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms and Conditions or the Contractual Arrangements becomes invalid, ineffective or is disregarded, the validity and effectiveness of the other provisions of the Terms and Conditions and the Contractual Arrangements shall not be affected. 1.6. Relations with an international element. Legal relations between us and you are governed by Czech law in the presence of an international element and Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply. 1.7. Ways to resolve complaints. Any complaints or disputes between you and us can be resolved 1.7.1. out of court in the proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz) or through the online dispute resolution platform established by the European Commission (ec.europa.eu/consumers/odr), 1.7.2. by email at our email address, 1.7.3. in person at any of our premises, 1.7.4. by telephone on our telephone number. 1.8. Supervisory bodies. Our activities are subject to control and supervision by the state authorities of the Czech Republic, to whom it is possible, in accordance with the legal regulations governing their competence and powers, to address their suggestions. The state supervisory authorities are in particular: 1.8.1. the Czech Trade Inspection Authority, 1.8.2. trade licensing authorities, 1.8.3. the Office for Personal Data Protection. Ordering goods and concluding contracts 2.1. Ordering goods. The goods in our online shop can be ordered by accepting the offer to conclude a contract, which is the display of the goods in the online shop, via: 2.1.1. online shop, 2.1.2. email. Acceptance of our offer with an amendment or deviation is not possible and is considered a counteroffer on your part. 2.2. Ordering goods via the Internet. Ordering goods through the online shop is done by selecting the offered goods in the desired quantity, quality and design, placing the goods in the virtual cart, filling in the required information, selecting the method of delivery and payment, and sending your order using the “Order bound to payment” button, which will conclude the contract. You will be given the opportunity to check and, if necessary, change the details you have entered before submitting your order. 2.3. Ordering goods via e-mail. To order goods by e-mail, send an e-mail to our e-mail address, which must contain: 2.3.1. the selected goods in the required quantity, quality and design, 2.3.2. the selected method of delivery and payment, 2.3.3. your identification information: 184.108.40.206. your name and surname and, if applicable, the name of your legal entity, 220.127.116.11. your place of residence or registered office, 18.104.22.168. the address for delivery of the goods, 22.214.171.124. a telephone number, 126.96.36.199. a registration number if you are not a consumer, 188.8.131.52. VAT number if you are a VAT payer. 2.4. Order confirmation. We will confirm your order and the conclusion of the contract by sending you an email to your email address, which will include: 2.4.1. confirmation of the conclusion of the contract and its contents, 2.4.2. our terms and conditions, which include the mandatory information. In case of incompleteness or incorrectness of the order, we will ask you to complete it or inform you of the impossibility of concluding the contract. 2.5. Contract language and its storage. The contracts are concluded in Czech, as well as in English, German, Italian and Slovak. We will store the concluded contracts and give you access to your contract upon request. Concluded contracts and their content 3.1. Amendment and cancellation of the contract. Concluded contracts may not be unilaterally amended or canceled; this may only be done by mutual agreement or if required by law or the terms and conditions of business. 3.2. Contents of the purchase contract. On the basis of the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services to you in the agreed manner and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, the price of a delivery of the goods and the price of any other ordered services. 3.3. Intellectual property protection. If we supply you with goods under the contract that are protected by intellectual property rights (in particular copyright, trademarks, industrial designs, patents, and utility models), a license to exercise the intellectual property rights is not part of the contract. You may not use the copyrighted goods as an individual except for your own personal use and as a legal entity except for your own internal use, in particular, you are not entitled to reproduce, resell, rent or otherwise make the goods available to third parties. 3.4. Discounts and promotions. For discounts or other marketing promotions, the individual discounts and other benefits provided cannot be combined unless otherwise stated. 3.5. Gifts and bonuses. If gifts or other bonuses have been given to you as part of the contract, this is on the basis of a gift agreement and we are not liable for any defects in these. The existence of the gift contract is dependent on the existence of the main contract and the gift contract is concluded with the condition precedent of cancellation of the gift contract in the event of termination of the main contract. 3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed on the terms and conditions agreed or specified on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and the validity period is limited to one year from the date of issue for discount coupons and one year from the date of issue for gift vouchers. Payment conditions 4.1. Payment methods. The total price can be paid in the following ways: 4.1.1. in cash upon taking over goods in our premises, 4.1.2. by cash upon delivery of the goods, 4.1.3. in advance by cashless transfer to our bank account: 184.108.40.206. 103053703/2250; 4.1.4. in advance without cash by credit card.
4.2. Period for payment.You are required to pay the total price either before delivery of the goods, upon taking over the goods, or later, depending on the agreed payment method. If the total price is paid before delivery of the goods, you are required to pay it within 5 days of the conclusion of the contract. If the total price is paid through a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider. 4.3. Payment by credit. If it is agreed to pay the total price via credit or other financial product under a contract with a financial service provider, the terms and conditions of the financial product provider shall also govern the ratio. 4.4. Electronic submission of tax documents.