Terms and conditions

 Summary of Terms and Conditions The online shop at http://plasticguys.cz is operated by the trading company Plastic guys s.r.o., with a registered office at Durďákova 338/31, 61300 Brno, ID No. 09026541, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 116750, non-VAT payer. You can contact us by e-mail or phone. Once you send your order through the online shop, it will be the conclusion of the contract. The contract will be concluded even if you place your order for the offered goods by e-mail to our e-mail address. Acceptance of your order and conclusion of the contract will be confirmed by e-mail. Payment must be completed within 5 days of contract conclusion or later depending on the selected payment method. As a consumer, you can withdraw from the contract at any time up to 14 days from the date of taking over the goods. To see which contracts you cannot withdraw from, please read the full text of the Terms and Conditions. We can withdraw from the contract at any time up to the moment you take over the goods from us. After withdrawal, you will return the goods to us including any gifts and bonuses, if we have given you any, at your own expense, within 14 days of withdrawal. We will refund your money within 14 days of receiving your withdrawal, but not before you return the goods to us or provide proof that the goods have been sent to us. If you order tangible goods from our online shop, this will conclude the purchase contract. You become the owner of the goods as a businessperson at the time a contract is concluded and as a consumer when you take over the goods, but not before you have paid the total price in full. If damaged goods are delivered to you as a consumer, please inform us immediately. If you discover the damage when you take over the goods, you must inform the shipper about it too. If damaged goods are delivered to you as a businessperson, you must solve the damage with the shipper. If you are a consumer, you have the right to complain about defects in the goods within 2 years of receiving them. As a businessperson, you can claim for defects that were present in the goods at the time when the risk of damage passed to you within 6 months or, in the case of hidden defects, within 2 years of receiving the goods. How exactly to claim the goods and what you can ask for in case of a claim can be found further in the terms and conditions. General Provisions 1.1. Scope of the Terms and Conditions. These terms and conditions regulate the conclusion of contracts between us as a trader and you as a customer via the online shop and our and your rights and obligations under the contracts. The terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into effect on 1 February 2023. 1.2. Terms used. In our terms and conditions, we use the following abbreviations: 1.2.1. we, which means the trader, i.e. the trading company Plastic guys s.r.o., with registered office at Durďákova 338/31, 61300 Brno, ID No. 09026541, registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 116750, non-payer VAT. 1.2.2. you, which means the customer, i.e. the other contracting party different from us, which may be one of the following entities: 1.2.2.1. the Consumer, who is a person not acting in the pursuit of his business or profession, 1.2.2.2. a businessperson, is a person or legal entity acting in the pursuit of its business or in the independent pursuit of its profession. 1.2.3. online shop, i.e. our web interface located at http://plasticguys.cz, where you can view our offer and order goods from our assortment. 1.2.4. E-mail, i.e. electronic mail, by which we can be contacted at the email address available on the website of our online shop. 1.2.5. a Telephone number, that can be used to contact us at the telephone number available on the web address of our online shop. 1.2.6. Contracts, which means purchase contracts. 1.3. Relationship of the terms and conditions to the contract. Terms and Conditions are an integral part of all contracts. Derogating provisions in the contract take precedence over the wording of the terms and conditions. 1.4. Relationship of the contract and terms and conditions to legislation. The rights and obligations not regulated by the terms and conditions or the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be derogated from by agreement, the legal regulation shall prevail. 1.5. Separability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms and Conditions or the Contractual Arrangements becomes invalid, ineffective or is disregarded, the validity and effectiveness of the other provisions of the Terms and Conditions and the Contractual Arrangements shall not be affected. 1.6. Relations with an international element. Legal relations between us and you are governed by Czech law in the presence of an international element and Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply. 1.7. Ways to resolve complaints. Any complaints or disputes between you and us can be resolved 1.7.1. out of court in the proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz) or through the online dispute resolution platform established by the European Commission (ec.europa.eu/consumers/odr), 1.7.2. by email at our email address, 1.7.3. in person at any of our premises, 1.7.4. by telephone on our telephone number. 1.8. Supervisory bodies. Our activities are subject to control and supervision by the state authorities of the Czech Republic, to whom it is possible, in accordance with the legal regulations governing their competence and powers, to address their suggestions. The state supervisory authorities are in particular: 1.8.1. the Czech Trade Inspection Authority, 1.8.2. trade licensing authorities, 1.8.3. the Office for Personal Data Protection. Ordering goods and concluding contracts 2.1. Ordering goods. The goods in our online shop can be ordered by accepting the offer to conclude a contract, which is the display of the goods in the online shop, via: 2.1.1. online shop, 2.1.2. email. Acceptance of our offer with an amendment or deviation is not possible and is considered a counteroffer on your part. 2.2. Ordering goods via the Internet. Ordering goods through the online shop is done by selecting the offered goods in the desired quantity, quality and design, placing the goods in the virtual cart, filling in the required information, selecting the method of delivery and payment, and sending your order using the “Order bound to payment” button, which will conclude the contract. You will be given the opportunity to check and, if necessary, change the details you have entered before submitting your order. 2.3. Ordering goods via e-mail. To order goods by e-mail, send an e-mail to our e-mail address, which must contain: 2.3.1. the selected goods in the required quantity, quality and design, 2.3.2. the selected method of delivery and payment, 2.3.3. your identification information: 2.3.3.1. your name and surname and, if applicable, the name of your legal entity, 2.3.3.2. your place of residence or registered office, 2.3.3.3. the address for delivery of the goods, 2.3.3.4. a telephone number, 2.3.3.5. a registration number if you are not a consumer, 2.3.3.6. VAT number if you are a VAT payer. 2.4. Order confirmation. We will confirm your order and the conclusion of the contract by sending you an email to your email address, which will include: 2.4.1. confirmation of the conclusion of the contract and its contents, 2.4.2. our terms and conditions, which include the mandatory information. In case of incompleteness or incorrectness of the order, we will ask you to complete it or inform you of the impossibility of concluding the contract. 2.5. Contract language and its storage. The contracts are concluded in Czech, as well as in English, German, Italian and Slovak. We will store the concluded contracts and give you access to your contract upon request. Concluded contracts and their content 3.1. Amendment and cancellation of the contract. Concluded contracts may not be unilaterally amended or canceled; this may only be done by mutual agreement or if required by law or the terms and conditions of business. 3.2. Contents of the purchase contract. On the basis of the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services to you in the agreed manner and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, the price of a delivery of the goods and the price of any other ordered services. 3.3. Intellectual property protection. If we supply you with goods under the contract that are protected by intellectual property rights (in particular copyright, trademarks, industrial designs, patents, and utility models), a license to exercise the intellectual property rights is not part of the contract. You may not use the copyrighted goods as an individual except for your own personal use and as a legal entity except for your own internal use, in particular, you are not entitled to reproduce, resell, rent or otherwise make the goods available to third parties. 3.4. Discounts and promotions. For discounts or other marketing promotions, the individual discounts and other benefits provided cannot be combined unless otherwise stated. 3.5. Gifts and bonuses. If gifts or other bonuses have been given to you as part of the contract, this is on the basis of a gift agreement and we are not liable for any defects in these. The existence of the gift contract is dependent on the existence of the main contract and the gift contract is concluded with the condition precedent of cancellation of the gift contract in the event of termination of the main contract. 3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed on the terms and conditions agreed or specified on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and the validity period is limited to one year from the date of issue for discount coupons and one year from the date of issue for gift vouchers. Payment conditions 4.1. Payment methods. The total price can be paid in the following ways: 4.1.1. in cash upon taking over goods in our premises, 4.1.2. by cash upon delivery of the goods, 4.1.3. in advance by cashless transfer to our bank account: 4.1.3.1. 103053703/2250; 4.1.4. in advance without cash by credit card.

4.2. Period for payment.

You are required to pay the total price either before delivery of the goods, upon taking over the goods, or later, depending on the agreed payment method. If the total price is paid before delivery of the goods, you are required to pay it within 5 days of the conclusion of the contract. If the total price is paid through a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider. 4.3. Payment by credit. If it is agreed to pay the total price via credit or other financial product under a contract with a financial service provider, the terms and conditions of the financial product provider shall also govern the ratio. 4.4. Electronic submission of tax documents.

You agree that we will issue and send you an invoice (tax document) in the electronic form to your e-mail address provided at the time of ordering. Delivery conditions 5.1. Způsoby dodání. The delivery methods available to you can be found on the corresponding page in our online shop. 5.2 Restrictions on delivery of goods. We only deliver goods to the following countries: 5.2.1. Czech Republic, 5.2.2 Austria, 5.2.3. Germany, 5.2. Poland, 5.2.5 Slovakia. 5.3. Acquisition of ownership. You become the owner of the goods we deliver to you as a Business Person when you conclude the contract and as a consumer when you take over the goods, but not before you have paid the total price in full. 5.4. Time for delivery. The agreed time for delivery of the goods runs from the conclusion of the contract. If you are a consumer and the delivery time is not agreed upon, we will deliver the goods to you without undue delay, but at the latest within 30 days from the date of conclusion of the contract. If the total price is paid before the goods are delivered, the delivery time will only run from payment of the total price. The goods will be delivered to their destination within this period. If you are not a consumer and the goods are expected to be delivered by destination by a shipper, the goods will be handed over to the shipper at this time. 5.5. Taking over the goods. You are required to take over the goods at the agreed time and place depending on the method of delivery. If the goods are delivered by the shipper, you are required to take over the goods when they are delivered to their destination. If you do not take over the goods, we shall have the right to withdraw from the contract, the right to payment of the costs of delivery of the goods if they have not been paid before delivery of the goods, and the right to payment of storage charges for the period of storage of the goods, which shall end when you take over the goods, withdraw from the contract or we withdraw from the contract. The storage fee is 10 CZK per day, but the total amount of the storage fee must not exceed the price of the stored goods. If we redeliver the goods to you after you have not taken possession of them, we shall be entitled to payment of the costs related to the re-delivery. 5.6. Identity check on the delivery of goods. If the goods have been paid prior to delivery, we are entitled to condition the delivery of the goods on the identity of the person taking over the goods on the basis of an identity document. 5.7. Damage of goods in transit to the consumer. If you are a consumer, the risk of damage to the goods passes to you upon taking over the goods. If the goods are delivered to you damaged, you are required to inform us of the damage immediately and ideally: 5.7.1. by email to our email address, 5.7.2. in person at any of our premises. If you discover damage when taking over the goods, you are required to inform not only us but also the shipper about the damage when taking over the goods. You may ask the shipper to unpack the damaged goods prior to the acceptance and if you discover that the goods have been damaged, you are not required to accept the goods from the shipper. 5.8. Damage to goods during transit to the businessperson. If you are not a consumer and the goods are delivered by a shipper, the risk of damage to the goods passes to you when the goods are handed over to the shipper. If damage to the goods occurs after the risk of damage has passed, we will not be liable for it and the damage to the goods will not affect your obligation to pay the total price and your obligation to accept the goods. In the event that the goods are delivered to you damaged, you must immediately claim the damage from the shipper. 5.9. Packaging of goods. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection. Right to withdraw from the contract 6.1. Withdrawal of the contract in general. Withdrawal from the concluded contract terminates the contract from the outset and the parties are obliged to return to each other everything they have provided on the basis of the canceled contract. The withdrawal from the contract shall also cancel the agreement of donation dependent on it. The right of withdrawal may be used under the conditions set out in the terms and conditions or if provided by law. 6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment you take over the goods from us, for the following reasons: 6.2.1. running out of stock of ordered goods, 6.2.2. failure to take over the goods, 6.2.3. misuse of the ordering system of our online shop, 6.2.4. providing incorrect information when ordering goods, 6.2.5. ordering goods at a price significantly lower than the normal price, if the goods were offered at this price due to a mistake or error of our online shop, 6.2.6. other reasons of special consideration. 6.3. The consumer’s legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the date of 6.3.1. taking over the goods, 6.3.2. the taking over of the last piece of goods, if you order more than one piece of goods within one order, which are delivered separately, 6.3.3. taking over the last item or part of a delivery of goods consisting of several items or parts, 6.3.4. taking over the first delivery of the goods if the contract includes a regular delivery of the goods over an agreed period of time, 6.3.5. the conclusion of the contract if it is a different contract 6.4. Impossibility to withdraw from the contract. You do not have the right to withdraw from contracts: 6.4.1. for the supply of goods that have been manufactured to your requirements or have been customized to your needs, 6.4.2. for the supply of goods in sealed packaging which, for protection of health or hygiene reasons, is not suitable to return after you have broken the packaging, 6.4.3. the delivery of perishable or short-lived goods or goods which, by their nature, have been irretrievably mixed with other goods after the delivery, 6.4.4. the supply of services, if they have been provided in full, 6.4.5. others, if provided for by law. 6.5. Method of withdrawing from the contract. If you have a right of withdrawal and wish to withdraw from the contract, you may do so by unilateral legal action delivered to us, ideally by 6.5.1. by completing the model withdrawal form attached to the terms and conditions and sending it to us 6.5.1.1. by email to our email address; 6.6. Preserving the withdrawal period of the contract. If you are a consumer, in order to comply with the withdrawal deadline, it is sufficient if you send us your withdrawal on the last day of the withdrawal period. 6.7. Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, within 14 days of receipt of the withdrawal, preferably 6.7.1. by sending the goods to the address of any of our premises, 6.7.2. in person at any of our premises. You must return the goods to us undamaged, clean, and unused including all accessories and documentation, preferably in their original packaging. You must also return to us any gifts and bonuses you have received under the canceled contract. 6.8. Refund after withdrawal from the contract. If you withdraw from the contract as a consumer, we will refund the money paid within 14 days of receipt of the withdrawal, but not before you return the goods to us or prove that the goods have been sent to us. We will only refund the delivery costs paid to you at the rate of the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling other than that necessary to familiarise ourselves with their nature, characteristics and functionality, the refund will be reduced by the amount by which the value of the goods has been reduced. We will return the money to you in the same way we received them from you or in any other way we agree, provided that you do not incur additional costs. Claims for defects in goods by the consumer 7.1. Competence. This section of the terms and conditions applies to you only if you are a consumer and governs our liability for defects in the goods. 7.2. Claims period. You can complain to us about a defect that appears in the goods within 2 years, in the case of used goods within 1 year of taking over the goods. 7.3. Our liability for defects in goods. We are responsible for ensuring that the goods are free from defects upon taking over. In particular, we are responsible for the fact that the item 7.3.1. corresponds to the agreed description, type and quantity, as well as quality, functionality and other agreed characteristics, 7.3.2. is suitable for the purpose for which you require it, if we have agreed to it, 7.3.3. it is supplied with the agreed accessories and instructions for use, including instructions for assembly or installation. 7.4 We are also responsible for ensuring that the goods meet the following requirements in addition to the agreed characteristics; this does not apply if we have advised you before the conclusion of the contract that certain characteristics of the goods differ and you have agreed to this: 7.4.1. suitable for the purpose for which the goods of this kind are normally used, including with regard to the rights of third parties, legislation, technical standards or industry codes of conduct, if there are no technical standards, 7.4.2. the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of goods of the same kind that you can reasonably expect, even in the light of public statements made by us or by another person in the same contractual chain, in particular by advertising or labelling; we are not bound by a public statement if we were not aware of it or it was modified at the time of the conclusion of the contract in a manner at least comparable to the way in which it was made or it could not have influenced the decision to purchase, 7.4.3. it is supplied with accessories, including packaging, assembly instructions and other instructions for use which you might reasonably expect; and 7.4.4. corresponds in quality or workmanship to the sample or sample we provided to you before the contract was made. 7.5. Limitations of Liability. We don’t have the responsibility 7.5.1. for the wear and tear of the goods corresponding to the level of their previous use, 7.5.2. in the case of second-hand goods, for a defect corresponding to the level of use or wear and tear that the goods had on receipt, 7.5.3. in the case of perishable goods with a marked durability period, and in the case of perishable goods with a marked durability period, for the unusability of the goods after the expiry of the marked period, 7.5.4. if you have caused the defect. 7.6. The period for claiming the right. You are obliged to check the goods as soon as possible to ascertain their characteristics and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you are able to discover the defects, within the claim period. 7.7. Right to have the defect removed. If the goods are defective, you have the right to have the defect removed free of charge, either by delivery of new goods without defect or by repair of the goods, at your choice. You do not have the right to choose the method of rectification if the method you choose would be impossible or disproportionately expensive compared to the other method. 7.8. The right to a reasonable discount and to withdraw from the contract. If we refuse or fail to remove the defect, or the defect is repeated, or the defect is a significant violation of the contract, or it is apparent from our statement or the circumstances that the defect will not be removed within a reasonable time or without substantial inconvenience to you, you may demand a reasonable discount or withdraw from the contract. You do not have a right of withdrawal if the defect is insignificant. 7.9. Method of a claim. If you want to enforce your right to liability for defects, the best way to do so is: 7.9.1. by sending the goods to the address of any of our premises, 7.9.2. in person at any of our premises, 7.9.3. if another person is named in the warranty card or other document, on the packaging of the goods or in our online shop as the person designated to claim liability for defects. 7.10. Essentials of a claim. Goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular goods cannot be handed over if they are unreasonably dirty. When making a claim, you must: 7.10.1. provide proof that the goods were purchased from us, 7.10.2. state what defect you are claiming and how you want the claim to be resolved. The requested method of handling the claim cannot be subsequently changed without our consent. 7.11. Handling of the complaint. Your claim will be resolved within a reasonable time, no later than 30 days from the date of the claim. You will be notified of the settlement of the claim within this period and the goods will be returned to you in the same way as they were handed over to us when the claim was made. If the claim is not settled in time, you have the right to withdraw from the contract or claim a reasonable discount on the price. If your claim is accepted, the time for making a complaint will be extended by the time it took us to process your claim. 7.12. Refund of claim costs. In the case of a claim, you have the right to be compensated for the necessary costs that were reasonably incurred in exercising the right of liability for defects in the goods. If the claim is rejected, we are entitled to refund the necessary costs incurred by us in returning your goods. 7.13. Confirmation of claim. When exercising the right of liability for defects in goods, we will issue you with a written confirmation of when you exercised the right, what is the content of the claim and what method of handling the claim you require, as well as confirmation of the date and method of handling the claim, including confirmation of the repair and the duration of the repair, or a written the reasons for the rejection of the claim. 7.14. Superior quality guarantee. In addition to your statutory rights, you may be provided with an extra guarantee for the quality of the goods. This arises from a declaration by the guarantor, which may also be made by way of advertisement, that it will satisfy you over and above your statutory rights in respect of defective performance if the goods do not have the characteristics stated in the guarantee declaration. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the guarantee provider guarantees that the goods will retain their functions and perform well under normal use for a certain period of time, or if the packaging of the goods states the guarantee period or the period of use of the goods, then you are at least entitled against the guarantee provider to the delivery of new goods without defects or their repair. Complaints of defects in goods by a businessperson 8.1. Competence. This section of the terms and conditions applies to you only if you are not a consumer and governs our liability for defects in the goods. 8.2. Our liability for defects in goods. We will deliver the goods to you in the agreed quantity, quality and design. If quality and design are not agreed, we will deliver the goods to you in quality and design suitable for the purpose stated in the contract; for the usual purpose. If the quantity is only approximately specified, we will determine the exact quantity. If the goods are defective when the risk of damage passes to you, we shall be liable for this. This does not apply if the defect can be identified with ordinary care at the time of the conclusion of the contract. 8.3. Limitation of liability. We don’t have the responsibility 8.3.1. for goods sold at a lower price for the defect for which the lower price was agreed, 8.3.2. for wear and tear caused by normal use of the goods, 8.3.3. in the case of second-hand goods, for a defect corresponding to the level of use or wear and tear the goods had when they were taken over, 8.3.4. for defects in the goods if this is apparent from their nature, particularly in the case of perishable goods, 8.3.5. for defects in the goods if you were aware of them before you took delivery of the goods, 8.3.6. for defects in the goods if you caused them. 8.4. The period for claiming the right. You are obliged to inspect the goods as soon as possible to ascertain their characteristics and quantity. You are obliged to exercise your right of liability for defects in the goods with us without unnecessary delay, as soon as possible after you are able to discover the defects. At the latest, the right can be exercised within 6 months or, in the case of a hidden defect, within 2 years from the date we deliver the goods to you. Otherwise, your right to liability for defects in the goods is extinguished and will not be granted. 8.5. Your rights in the event of a significant violation of the contract. If the defect is a significant violation of the contract, you have the right to: 8.5.1. have the defect removed by delivery of new goods without defect or by delivery of the missing goods, 8.5.2. have the defect removed by repairing the goods, 8.5.3. a reasonable discount on the purchase price; or 8.5.4. withdraw from the contract. A significant violation of the contract is considered to be the delivery of goods with such a defect that we must have known about at the time of conclusion of the contract that if you had foreseen it, you would not have concluded the contract with us; in other cases, the violation of the contract is considered to be insignificant. If you do not notify us of your chosen right, you shall have the same rights as in the case of a minor violation of the contract. 8.6. Your rights in the event of a minor violation of the contract. If the defect is a minor violation of the contract, you have the right to: 8.6.1. have the defect removed, 8.6.2. to a reasonable discount on the purchase price. If you do not notify us of your chosen right, we may remove the defect by repairing the goods, supplying new goods or supplying you with what we have not supplied. You cannot change your chosen right later without our agreement. 8.7. Inability to request a withdrawal from the contract and supply of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract, nor demand delivery of new goods. That’s not applicable, 8.7.1. if there has been a change in condition as a result of an inspection to detect a defect in the goods, 8.7.2. if you used the goods before the defect was discovered, 8.7.3. if you have not caused the impossibility of returning the goods in their original state by act or omission; or 8.7.4. if you have sold the goods before the defect was discovered, if you have used them or if you have changed the goods in normal use; if this has happened only partially, you shall return to us what you can still return and compensate us for the rest to the extent that you have benefited from the use of the goods. 8.8. Method of a claim. If you want to enforce your right to liability for defects, the best way to do so is: 7.9.1. by sending the goods to the address of any of our premises, 7.9.2. in person at any of our premises, 7.9.3. if another person is named in the warranty card or other document, on the packaging of the goods or in our online shop as the person designated to claim liability for defects. 8.9. Essentials of a claim. Goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular goods cannot be handed over unreasonably dirty. When making a claim, you must: 8.9.1. provide proof that the goods were purchased from us, 8.9.2. state what defect you are claiming and how you want the claim to be solved. The requested method of handling the claim cannot be subsequently changed without our consent. 8.10 Handling of the complaint. Your complaint will be processed without unnecessary delay, but within 45 days at the latest. The goods will be returned to you in the same way as they were handed over to us when the claim was made. If your claim is accepted, the time for exercising your rights under liability for defects will be extended by the time it took us to process your claim. 8.11. Refund of claim costs. In the event that your claim is accepted, you are entitled to compensation for the necessary costs that have been reasonably incurred in exercising the right of liability for defects in the goods. If the claim is rejected, we are entitled to refund the necessary costs incurred by us in returning your goods. 8.12. Superior quality guarantee. In addition to your statutory rights, you may be provided with an extra guarantee for the quality of the goods. This arises from a declaration by the warranty provider, which may also be made by way of advertisement, that it will satisfy you over and above your statutory rights in respect of defective performance if the goods do not have the characteristics stated in the warranty declaration. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the warranty provider warrants that the goods will retain their functions and performance under normal use for a certain period of time, or if the packaging of the goods states the guarantee period or durability of the goods, then you are entitled to at least the delivery of new goods free from defects or their repair against the guarantee provider. Attachments Notification of withdrawal from the contract Address: Plastic guys s.r.o., with registered office at Durďákova 338/31, 61300 Brno, ID 09026541 I/We hereby notify () that I/We hereby withdraw () from the contract for the purchase of the following goods: Order number (optional, for faster processing of the request): Date ordered ()/date received (): Name and surname of consumer(s): Consumer(s) address: Signature of the consumer(s) (only if this form is sent in paper form): Date: (*) Delete where not applicable.